IT Services
Customer Relationship Management (CRM)
Santa Clarita Web & IT is the community’s leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes.With “on-demand” services allowing any organization to be up and running in hours instead of weeks. Perfect for companies from 5 employees to 5000 who want to have complete access to all business, supply chain, project and customer management and intellegent workflow for business automation.
What comes with CRM?
A good CRM easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications and includes the basic management of customer touch points..
Sales – provide sales force automation, workflows, calendars, lead management, pipeline and other reporting
Support – customer support management, email communications and ticket tracking and resolution knowledgebases
Projects – complete process management for step-by-step project management, task management and tracking
Marketing – campaign management and tracking for online and offline marketing campaigns
A CRM’s open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. Many CRMs offers several deployment options, including on-demand, hosted, on-premise and appliance-based solutions to suit customers’ security, integration and configuration needs.
Desktop and Laptop Support Plan
Starting at $29.95/month for Residential and $59.95/month for Businesses
Santa Clarita Web & IT Tech is a revolutionary plan that provides its members free services and discounted rates on computer and technology support needs. As your 24/7 business and technology solutions provider, we can save you hundreds if not thousands of dollars on your computer IT costs and eliminate the frustrations associated with technology at home or business.
90% of home-network users surveyed have a need for technical support
Americans spend more time on computers than watching TV.
Technology is more than computers–Internet, POS systems, software, printers, routers, encryption, networks, mobile devices, data storage, etc.
Plan Design
24/7 Remote Technical Support
Onsite Priority Technical Support (on-site visits are billable)
Data Backup setup (may require hardware purchase)
Technology Store (Up to 50% off of technology products, choose from over 1,000 items)
Self Help Interface Online
Best Practices Assessment
FREE 30 Minutes of Remote Tech Support each month (Minutes do not accumulate)
Services – Fix, Repair & Install
Network of 100+ Certified, Insured Onsite Technicians
24×7 remote repair technicians that provide support over the Internet with screen sharing technology
Online self-help solutions covering major software titles, operating systems & portable devices
Services – Other IT Components
Data Backup: Online, remote data storage & disaster recovery upgrade options
Online Technology Store: Over 1,000 items from top brands such as Apple, Microsoft, Sony and more.
FREE Best Practices Assessment: Online assessment & recommendations
Desktop and Laptop Support Plan
Tech Support
Products Detail
Internet and Email
AIM / AOL / ASP
cc:Mail
Downloading
Self Help Interface Online
Eudora
Firefox Browser
ICQ
IIS
Internet Explorer
Yahoo Mail
Opera Browser
Outlook
Telnet
WS FTP
Yahoo mail
Yahoo Messenger
MS Instant
MS Instant Messenger
Eudora Ad-Aware
Zone Alarm
Operating Systems
Windows Vista
Windows XP
Windows 2000
Windows NT
Windows ME
Windows 98
Windows 95
Apple
Linux/Unix
DOS
Utilities
Norton Utilities
WinZip
Norton CleanSweep
Dr Solomon’s
McAfee
Norton AntiVirus
Norton SystemWorks
PartitionMagic
Software
Adobe Acrobat
Real Player
Winamp
Microsoft Office
MS Outlook
MS Access
MS Excel
MS PowerPoint
MS Word
Windows Media Player
Microsoft Works
Microsoft Project
Quicken
Quickbooks / Pro
Star/Open Office
WordPerfect
Microsoft Money
Simply Accounting
Miscellaneous
Drivers / Registry
Other System Utilities
Power Supply
Printers
Speakers
Sound Cards
Video Cards
Video Cards
Installations
BIOS Configuration
Data backup
Cable/DSL Modem
Dial-up Modems
CD/CDR/CDW/DVD
Scanner
Digital Camera
Hard Drives / Memory
Monitors
Drivers
Registry
System Utilities
Desktop Themes
Screen Savers
System Recovery
Tech Support Service
Typical Services
Spyware Removal
Virus Removal
Software Installation
Corrupted Drives
Firewall Installation
Wireless Networks
Multi-user Networks
Multi-user Networks
Peripheral Setups
Memory Upgrades
Digital Music Training
Digital Imaging Training
Digital Video Training
Peripheral Training
Mobile Device Integration
Mobile Device Integration
Managed Services
Remote Data Backup
Email Sentry
System Tune Ups
System Configurations
System Recovery
Drive Configurations
Graphic Card Upgrades
VOIP Setup
Add Disc Storage
Application Tutorials
Software Training
Peripheral Malfunctions
POS Systems
DVRs, Home theater
Tech Support Service
On-Site Tech Support
We offer access to over 100+ technicians. All remote technicians are A+/MCP/MCSE certified and provide real world technology solutions. Each technician is credentialed and pre-qualified prior to serving clients. Training for our remote technicians is rigorous and ongoing.
Satisfaction Guarantee Service
100% satisfaction guarantee
Managed & one-time services available
Same business day may be available
Customer selects service window
FREE telephone based triage available
Next business day usually available at no extra charge
Computer Training
Are your computer skills not up to par with today’s economy? Don’t be afraid to ask for help. Our committed training staff will help guide you through any technology-related topic you want to learn. PC, Mac, Email, Networking or any computer program you are interested in, our staff will provide you with easy to understand training and guides. Contact us to see what we can do for you.
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ABOUT US
Santa Clarita Web & IT is a full service web design, search engine optimization and social media management and marketing firm with over 15 years of experience.
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