IT Services
Customer Relationship Management (CRM)

Santa Clarita Web & IT is the community’s leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes.With “on-demand” services allowing any organization to be up and running in hours instead of weeks.  Perfect for companies from 5 employees to 5000 who want to have complete access to all business, supply chain, project and customer management and intellegent workflow for business automation.

What comes with CRM?

A good CRM easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications and includes the basic management of customer touch points..

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Sales – provide sales force automation, workflows, calendars, lead management, pipeline and other reporting

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Support – customer support management, email communications and ticket tracking and resolution knowledgebases

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Projects – complete process management for step-by-step project management, task management and tracking

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Marketing – campaign management and tracking for online and offline marketing campaigns

A CRM’s open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. Many CRMs offers several deployment options, including on-demand, hosted, on-premise and appliance-based solutions to suit customers’ security, integration and configuration needs.

Desktop and Laptop Support Plan

Starting at $29.95/month for Residential and $59.95/month for Businesses

Santa Clarita Web & IT Tech is a revolutionary plan that provides its members free services and discounted rates on computer and technology support needs. As your 24/7 business and technology solutions provider, we can save you hundreds if not thousands of dollars on your computer IT costs and eliminate the frustrations associated with technology at home or business.

90% of home-network users surveyed have a need for technical support

Americans spend more time on computers than watching TV.

Technology is more than computers–Internet, POS systems, software, printers, routers, encryption, networks, mobile devices, data storage, etc.

Plan Design

24/7 Remote Technical Support

Onsite Priority Technical Support (on-site visits are billable)

Data Backup setup (may require hardware purchase)

Technology Store (Up to 50% off of technology products, choose from over 1,000 items)

Self Help Interface Online

Best Practices Assessment

FREE 30 Minutes of Remote Tech Support each month (Minutes do not accumulate)

Services – Fix, Repair & Install

Network of 100+ Certified, Insured Onsite Technicians

24×7 remote repair technicians that provide support over the Internet with screen sharing technology

Online self-help solutions covering major software titles, operating systems & portable devices

Services – Other IT Components

Data Backup: Online, remote data storage & disaster recovery upgrade options

Online Technology Store: Over 1,000 items from top brands such as Apple, Microsoft, Sony and more.

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FREE Best Practices Assessment: Online assessment & recommendations

Desktop and Laptop Support Plan

Tech Support

Products Detail

Internet and Email

AIM / AOL / ASP

cc:Mail

Downloading

Self Help Interface Online

Eudora

Firefox Browser

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ICQ

IIS

Internet Explorer

Yahoo Mail

Opera Browser

Outlook

Telnet

WS FTP

Yahoo mail

Yahoo Messenger

MS Instant

MS Instant Messenger

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Eudora Ad-Aware

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Zone Alarm

Operating Systems

Windows Vista

Windows XP

Windows 2000

Windows NT

Windows ME

Windows 98

Windows 95

Apple

Linux/Unix

DOS

Utilities

Norton Utilities

WinZip

Norton CleanSweep

Dr Solomon’s

McAfee

Norton AntiVirus

Norton SystemWorks

PartitionMagic

Software

Adobe Acrobat

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Real Player

Winamp

Microsoft Office

MS Outlook

MS Access

MS Excel

MS PowerPoint

MS Word

Windows Media Player

Microsoft Works

Microsoft Project

Quicken

Quickbooks / Pro

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Star/Open Office

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WordPerfect

Microsoft Money

Simply Accounting

Miscellaneous

Drivers / Registry

Other System Utilities

Power Supply

Printers

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Speakers

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Sound Cards

Video Cards

Video Cards

Installations

BIOS Configuration

Data backup

Cable/DSL Modem

Dial-up Modems

CD/CDR/CDW/DVD

Scanner

Digital Camera

Hard Drives / Memory

Monitors

Drivers

Registry

System Utilities

Desktop Themes

Screen Savers

System Recovery

Tech Support Service

Typical Services

Spyware Removal

Virus Removal

Software Installation

Corrupted Drives

Firewall Installation

Wireless Networks

Multi-user Networks

Multi-user Networks

Peripheral Setups

Memory Upgrades

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Digital Music Training

Digital Imaging Training

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Digital Video Training

Peripheral Training

Mobile Device Integration

Mobile Device Integration

Managed Services

Remote Data Backup

Email Sentry

System Tune Ups

System Configurations

System Recovery

Drive Configurations

Graphic Card Upgrades

VOIP Setup

Add Disc Storage

Application Tutorials

Software Training

Peripheral Malfunctions

POS Systems

DVRs, Home theater

Tech Support Service

On-Site Tech Support

We offer access to over 100+ technicians. All remote technicians are A+/MCP/MCSE certified and provide real world technology solutions. Each technician is credentialed and pre-qualified prior to serving clients. Training for our remote technicians is rigorous and ongoing.

Satisfaction Guarantee Service

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100% satisfaction guarantee

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Managed & one-time services available

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Same business day may be available

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Customer selects service window

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FREE telephone based triage available

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Next business day usually available at no extra charge

Computer Training

Are your computer skills not up to par with today’s economy?  Don’t be afraid to ask for help.  Our committed training staff will help guide you through any technology-related topic you want to learn.  PC, Mac, Email, Networking or any computer program you are interested in, our staff will provide you with easy to understand training and guides.  Contact us to see what we can do for you.

WHAT OUR CLIENTS ARE SAYING


"I just wanted to say that I work with an awesome guy that is great at what he does! We have launched our new élite Magazine of Santa Clarita website and it is the BEST!! Thank you so much Robert M Gardner of Santa Clarita Web & IT!!! I highly recommend him for everyone's wesbite needs!!"

Alex Hafizi
VP / Magazine of Santa Clarita

"I have been working with Robert Gardner at Santa Clarita Web & IT since April 2015 and have been very impressed by his quick response. He is always available via text for troubleshooting. He explains things in terms I understand.  I do and will continue to refer Santa Clarita Web & IT."

Amanda Benson
Associate Publisher / elite Magazine

"I appreciate all you do Rob and I am so happy that our site is working so beautifully ?"

David Stone
President / IRS Solutions

"Thank you so much for always being available for us! You're the best :)"

Monica Blanco
Founder / Colour Couture

"Big thank you to Rob at Santa Clarita Web & IT for helping my solve my slow running Mac issues. Truly a GENIUS!"

Barbara Morris
Principle / B Graphics

"The team at Santa Clarita Web & IT, especially Robert Gardner, are knowledgeable, creative and helpful. I serve on the board of a non-profit organization and Robert and his team manage our website, advise on social media campaigns, and enhancements to the website. It's the best team we've had supporting us in 4 years. We recommend them to anyone looking for quality web design, web development or social media services."

Irma Granger
Board Member / Here to Serve

"I love to use local businesses to help my business. Robert M Gardner owner of Santa Clarita Web & IT is always there to help, create and fix all of my IT goodies. Thanks for the house call today! Everything is up and running. Always service with a smile?"

Karen Waine
Owner / Love Your Life Wellness

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